Design leader with 8 years in UX and product design, combined with 11 years in nonprofit management, and a background in psychology and visual design. Successfully led initiatives to enhance customer/user experiences across a wide range of organizations, including start-ups, enterprises, nonprofits, and government agencies. Skilled in user research, cross-functional collaboration, design and strategic thinking, and building strong relationships with diverse stakeholders.
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SKILLS
Human Centered Design . UX Strategy . Design Thinking . Information Architecture . Visual Design . Rapid Prototyping . Ideation . Heuristic Evaluation . Data Analysis . User Interface Design . Research . Usability Testing
TOOLS
Figma . Sketch . Adobe XD . Miro . Abstract . InVision . Zeplin . Jira . Confluence . Salesforce .UserTesting.com . Maze
EXPERIENCE
California College Guidance Initiative
Jun 2022 - Feb 2023 |
UX Director
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Aptive Resources
Mar 2020 - Jun 2022 |
Design Manager (4 mos) | Senior Product Designer (2 yrs)
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SnapMD
Aug 2017 - Mar 2020 |
Senior UX/UI Designer
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VLVT / Velvet Hammer Design
Oct 2015 - Oct 2016 |
UX Designer
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Arroyo Labs
Sep 2015 - Oct 2015 |
UX/UI Designer
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Eden
Jul 2015 - Aug 2015 |
UX Designer
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Nonprofit sector
Sep 2004 - May 2015 |
Marketing and Communications Manager | Teaching Artist | Coro Fellow in Public Affairs | AmeriCorps Public Ally
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VOLUNTEER
PROFESSIONAL DEVELOPMENT
Passionate about leading teams to create impactful products that truly improve people’s lives, and connecting with peers working towards that goal, I actively participate in RETHINK—a worldwide community of product design professionals navigating growth, ambiguity, and change.
Notable programs:
Notable programs:
- Storytelling to Influence Change (Mar-Apr 2023)
- Leadership Development Program (Oct 2022)
- Transitioning from Product Designer to Design Manager with Jian Wei, Director of Product Design at Zendesk (Apr-May 2022)
- Level up your Career as a Lead Product Designer with Fonz Morris, Lead Product Designer at Netflix (Dec 2021)
- How to Develop Confidence to Influence as a Senior or Lead Product Designer workshops with Frank Bach, Lead Product Designer at Headspace (Nov-Dec 2021)
CERTIFICATIONS
EDUCATION
KUDOS
"Sue and I were colleagues on the design team at SnapMD for nearly three years. She was the product designer behind some of the most extensive and complex features in the telemedicine web applications running on our platform.
On a small design team delivering big projects, she was a great team member. Sue is as earnest, dependable, and detail-oriented as they come. Her sense of humor and even demeanor were welcomed qualities during times of intense work. Sue also asks the kind of great questions that help shape meaningful solutions. Throughout the time we worked together, she consistently incorporated feedback and grew as a designer. I have no doubt this trajectory will continue; Sue will be an asset on any team." "Sue is one of the best design leaders I have ever had the opportunity to work with. She always came prepared not only to do the design work but to educate folks on the design process.
She’s a true professional, very confident, and at the same time she’s super down-to-earth and easy to communicate with. I learned a lot from her in our short time working together...." "Sue and her UX design team did a great job helping our team understand what was important to our users.
From the wire frame prototype to the high fidelity final product they really exceeded our expectations. We finally have a product we are proud to share with our community." |
"I reported to Sue as a Product Designer, and I experienced her kind, supportive, and thoughtful leadership while building up a small design team.
She is a strong advocate for user needs - all while doing strategic work and roadmapping to align design and user research with organizational objectives. I had a great experience working with Sue, and I absolutely recommend her!" "Sue's a fantastic listener AND communicator—a rare combo. Whether it's clarifying decisions between colleagues or elucidating complex design concepts, she's always on point. Plus, she's got a razor-sharp eye for consistency. In short, Sue is the kind of colleague you want to work with.”
"Sue is an outstanding teammate—patient and focused. She was empathetic to our user’s needs. Sue gave great constructive criticism when it was warranted, and she kept a calm and collected head under pressure. Our team was able to complete an amazing project on time.”
"Sue, Brittany and Joey did a terrific job on the AirBNB project. Their end result was beautiful, but more importantly they used the UX process to gain a deep understanding of users pain points and formulate an effective solution, all while demonstrating exceptional teamwork and collaboration.”
"Her background in visual design coupled with her ability to maximize the user's experience give her an invaluable skill-set.
Sue is very detail-oriented and pays close attention to user feedback. These attributes allow her to produce products and results that go beyond expectations, such as in this case with Eden's website. It has truly been my pleasure to work with Sue." |